Frequently Asked Questions
WHICH PAYMENT OPTIONS ARE AVAILABLE?
We accept Visa, MasterCard and American Express through www.shop.aman.com.
Payment by Paypal, invoice or any other option is not available at this time.
Unfortunately we cannot accept payments over the telephone.
WHERE CAN I BUY THE ESSENTIALS BY AMAN READY-TO-WEAR COLLECTION?
At present, pieces are only available to purchase exclusively at selected Aman hotel and resort boutiques. However, selected items will be available to purchase online via shop.aman.com in the future. To find out more about The Essentials by Aman please visit www.aman.com/the-essentials.
WHERE CAN I BUY AMAN SKINCARE PRODUCTS?
The Aman Skincare range is available to order online from this website, or from boutiques and spas at select Aman resorts worldwide. In the United States, Aman Skincare is retailed exclusively by Neiman Marcus, both in-store and online.
Aman Skincare products are available to purchase at the following Aman resorts:
Aman Le Mélézin
Aman Sveti Stefan
Aman Spa at The Connaught .
ARE AMAN SKINCARE PRODUCTS NATURAL?
Yes. We use the highest-quality natural ingredients, obtained from sustainable sources.
We do not use the following ingredients:
No parabens (preservatives): All retail products require a preservative system. Aman Skincare uses 100% naturally derived preservative systems which are unique to each of our products. Our natural preservative ingredients include vitamin E and grapefruit seed extract, which also enhance the products’ therapeutic benefits.
No petrochemicals (petroleum by-products): Aman skincare nourishes and hydrates your skin naturally, using plant oils and butters such as argan oil and shea butter. These natural ingredients also contain powerful phytonutrients to feed and protect your skin.
No sulphates (artificial foaming agents): We choose natural, gentle plant-based cleansing ingredients, such as soapbark, to maintain your skin’s balance and comfort.
No artificial fragrances, colours, silicones or PEGs (polyethylene glycols): Aman products use powerful essential oils to create therapeutic aromas, as well as to provide holistic benefits for your body and mind. The textures and colours of our products are also derived entirely from their natural botanical ingredients.
WHERE ARE AMAN SKINCARE PRODUCTS MANUFACTURED?
All Aman Skincare products are made in the UK, to the optimum ethical standards.
CAN I USE AMAN SKINCARE DURING PREGNANCY?
Due to the high ratio of active and key ingredients in Aman Skincare, we advise against using our products during pregnancy.
HOW ARE AMAN SKINCARE PRODUCTS TESTED?
We conform to the highest standards of laboratory testing and analysis to ensure safety. We never test on animals.
HOW LONG WILL MY AMAN SKINCARE LAST?
Each of our products has an open bottle and lid symbol on its packaging. The number displayed in the symbol recommends the amount of time after first opening for which the product can be used – for example, 6 months. See also the BBE (Best Before End) date on the base of all products.
HOW SHOULD I STORE MY AMAN SKINCARE PRODUCTS?
We recommend storing your Aman products in a cool, dry environment to ensure they maintain their freshness and efficacy.
DO YOUR AMAN SKINCARE INGREDIENTS COME FROM SUSTAINABLE SOURCES?
Yes. We purchase from suppliers who support farmers and work sustainably, as well as supporting their community. This may include reintroducing indigenous plants to their natural habitat. We have searched the globe to bring back the very best-quality natural ingredients, sourced in accordance with the highest ethical standards.
ARE AMAN SKINCARE PRODUCTS ORGANIC?
Aman sources the finest-quality ingredients available; many are organic, first-pressed oils, or wild-harvested (foraged) from a pesticide-free environment. We are not totally organic, as many small farmers and co-operatives who grow pesticide-free do not have organic certification.
DO AMAN SKINCARE PRODUCTS CONTAIN ALLERGENS?
All of our products are legally required to undergo a skin safety assessment test, the purpose of which is to ensure that products are safe for human use. However, due to the high ratio of essential oils used in our products, a skin test is advisable, especially for those with sensitive skin. We recommend placing a drop behind the ear for 24 hours to check for any reactions. For known allergies, please check the ingredients listed on each product, and if necessary avoid use.
ARE AMAN SKINCARE PRODUCTS SUITABLE FOR THOSE WITH NUT ALLERGIES?
Some of our products contain nut ingredients to which nut allergy sufferers may have an adverse reaction. If you suffer from a nut allergy, please check the ingredients listed on each product before use.
The following nut oils are found in some of our products:
Sweet almond oil (Prunus Amygdalus Dulcis)
Argan oil (Argania Spinosa Kernel Extract/Oil)
Shea butter (Butyrospermum Parkii Butter)
Coconut oil (Cocos Nucifera Oil)
Murumuru butter (Astrocaryum Murumuru Seed Butter).
ARE AMAN SKINCARE PRODUCTS NON-COMEDOGENIC (NON-PORE-BLOCKING)?
Yes. All of our products have been designed to prevent clogging or irritation. We use 100% natural botanical ingredients. We completely avoid heavy or clogging oils, such as mineral oils or silicones.
DO YOU USE PRESERVATIVES?
Yes. All retail products require a preservative system. Aman skincare uses a naturally derived preservative system. Each Aman product has a unique natural preservative system that is chosen to optimise that product’s ingredients and benefits.
DO AMAN SKINCARE PRODUCTS CONTAIN WHEAT, DAIRY OR GLUTEN?
IS AMAN SKINCARE SUITABLE FOR VEGETARIANS/VEGANS?
All of our products are vegetarian. Most of our products are vegan, with the exception of those containing wildflower honey, beeswax, royal jelly and silk aminos.
HOW DO I DETERMINE MY SKIN TYPE?
Typically, skin is classified into just a few categories, including ‘normal’, ‘oily’, ‘dry’ and ‘sensitive’. If you have combination skin, this usually means your skin is oily around your facial T-zone, but normal everywhere else. Your skin type can change over time and can also be affected by factors such as hormones, medications, stress and diet. To find your skin type, wash it gently and leave it product-free for 2–3 hours before examining to ob-serve different areas.
WHICH AMAN SKINCARE FORMULATIONS ARE BEST FOR ME?
If it feels tight, your skin is likely dry. Aim to use nourishing oils and butters high in fatty acids and omega oils in your skincare routine, such as the babassu and shea butters found within the Grounding and Nourishing formulas.
If there is noticeable shine on your nose and forehead only, your skin is likely of a normal/combination type. To balance combination skin, thoroughly cleanse, clarify and hydrate. Using products from the Purifying and Nourishing collections will help to restore harmony to your skin.
If there is shine on your cheeks, forehead and nose, you most likely have oily skin. To care for oily skin, always thoroughly cleanse, using clarifying ingredients such as seaweed, clays and mud masks to decongest sebum build-up. Choosing products from the Purifying and Nourishing collections will help to keep your complexion clear, preventing troublesome break-outs.
If your skin is sensitive, you may see visible signs such as redness, scaling, swelling or roughness, and sensory signs such as itching, tightness, burning or stinging. Treat your skin carefully by using a gentle and hydrating cleanser. Our Nourishing products containing protective, anti-inflammatory ingredients, such as silk aminos and rose hip oil, will help to restore your skin’s natural balance, giving you a comfortable, healthy complexion.
All skin types can be dehydrated. Dehydration is caused by lack of water held in the skin cells; this in turn is caused by external factors such as weather, seasonal changes, and lifestyle choices such as diet and alcohol/caffeine consumption. Dehydration can cause dry flaky patches, irritation, lack of tone, and sensitivity. Treat this skin concern with a healthy lifestyle and naturally hydrating products containing hyaluronic acid, found within our Nourishing and Grounding formulas.
Mature skin can lack tone and firmness, often with the appearance of fines line and wrinkles. Treat your skin with hyaluronic acid for its instant plumping, rejuvenating effect. Choose products with active ingredients that promote cell regeneration and collagen production, such as plant stem cells and powerful antioxidants. To cultivate a vibrant, radiant complexion whatever your age, use our Grounding and Nourishing formulations.
Active ingredients are deemed to have a pharmacological effect that is documented by scientific evaluation. Aman’s formulas contain active ingredients in the most effective ratios, chosen for their exceptional skin-rejuvenating and protective benefits.
Plant stem cells contain the DNA of the whole plant. They are significantly more potent than common plant extracts.
Key ingredients are those that are not proven scientifically but are known to be effective, such as essential oils in aromatherapy or plant extracts in herbalism.
Essential oils are concentrated liquids usually obtained by steam distillation from various parts of plants: flowers, leaves, wood, bark, roots, seeds or peel. The oil is ‘essential’ in the sense that it contains the essence of the plant’s aroma and therapeutic benefits.
Minerals are natural crystalline structures, each with a specific chemical composition and unique properties. Aman uses mineral powders and colloidal infused spring waters for their energetic and skin health benefits.
WHERE ARE SVA PRODUCTS MADE?
The Chinese Herbal Formulas are produced in the USA. .
ARE ALL SVA PRODUCT INGREDIENTS VEGAN?
Yes, all Sva products use 100% plant-based ingredients and are vegan and gluten-free. .
HOW HAVE THE SVA PRODUCTS BEEN TESTED?
The herbal ingredients that make up Chinese Herbal Formulas have been tested in accordance with industry standards, and Certificates of Analysis obtained. This is done on a batch by batch basis. The manufacturer follows industry best practice “good manufacturing practices”. .
WHERE CAN I BUY SVA PRODUCTS?
SVA Chinese Herbal Formulas are available for purchase now via shop.aman.com. They will also be available at Aman USA properties (Amangiri and Amangani) and at a number of further Aman Spas across the globe at a later date, subject to local restrictions. .