Last Updated: 18 July 2022
AMAN RETAIL PRIVACY POLICY
Aman Essentials Limited and Aman Products UK Limited licensed as part of the Aman Group, including also Aman Group S.a.r.l and its affiliates/subsidiaries owned, in whole or in part, whether directly or indirectly, by AH Capital Holdings Ltd) (hereafter collectively, “we”, or “us”), values you as a retail customer and a business partner and recognizes that privacy is important to you.
This privacy notice describes the privacy practices of Aman Essentials and Aman Products UK Limited relating to the personal data that we collect in connection to:
- The online retail website from which you are accessing this Privacy Notice (collectively, the “Website”);
- Our social media pages through which you are accessing this Privacy Notice (collectively, our “Social Media Pages”);
- The email messages that we send you that link to this Privacy Notice and through your other online communications with us.
Collectively, we refer to the Website, our Social Media Pages and emails, as the “Online Services”.
Collection of Personal Data
“Personal Data” are data that identify you as an individual or relate to you.
For services provided by Aman Essentials, we collect from our retail customers Personal Data, including:
- Contact information (e.g. first and family name, date of birth, phone number, email, mailing address and billing address);
- Financial information (e.g. credit card number, security code, expiration date, cardholder contact number and card billing address);
- Information about purchase and delivery of fashion, skincare and other goods and services (delivery address, country of residence, currency and language selected by geolocation) or reviews about our products and services
When we conduct due diligence assessments in relation to new products and services, and in the course of business activities we collect personal information from our retail suppliers, service providers (consultants, journalists, PR Agents) and business partners:
- contact information (e.g. name, telephone number, email address, postal address);
- financial information (e.g. bank accounts and address);
How We Collect Personal Data
We and our service providers collect Personal Data in a variety of ways, including:
- Within Aman Group. We obtain your Personal Data from other companies within the Aman Group who have already collected personal data in connection with other services provided by Aman group such as stays at Aman resorts or purchases at Aman resorts.
- Online Services. We collect Personal Data when you interact with our Online Services, by performing such actions as, but not limited to, browsing, purchasing goods from our Website, communicating with us or otherwise connecting with us or posting to social media pages, or signing up for a newsletter or participating in a survey, contest or promotional offer.
We need to collect Personal Data to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.
Cookies & Similar Technologies
When you use the Online Services, we also collect data typically collected through websites, such as browser and device information, application usage data, information collected through cookies, pixel tags and other similar technologies, and IP addresses. For more detail please see our Cookie Policy.
Use of Personal Data
We use your contact information and history, payment information and information in the ways set out in the tables.
|
What we do |
Why we do it |
Legal Grounds |
|
Identify you when you visit our website or contact us |
To check you identify |
Legal obligation to keep information safe from fraudsters |
|
Complete your transactions |
To perform the service |
Contractual relationship with you |
|
Send administrative information to you, such as changes to our terms, conditions, and policies
|
To keep you informed of any changes to our retail services |
Contractual relationship with you and our legitimate interest to keep up updated |
|
Send you order updates by e-mail, text |
To inform you know when your order is due to arrive |
Contractual relationship with you |
|
Take payments and give refunds |
To complete transactions |
Contractual relationship with you |
|
Keep a record of any financial transactions with you |
To pay our taxes |
Legal obligation |
|
Provide you with our newsletters |
To inform you of our products |
Consent |
|
Provide customer service and support |
To communicate with you |
Contractual relationship with you and our legitimate purpose to provide you with the best service |
|
Purchase history |
To keep track of items and handle returns |
Contractual relationship with you |
|
Analyse what you have bought or searched for or done on the website |
To prepare trend report and improve our services, develop new products and better understand your preferences and for fraud prevention and detection |
Our legitimate interest to know your preferences and legal obligation prevent fraud |
|
Conduct surveys and business intelligence activities |
To offer and improve our products and services and investigate any complaints |
Our legitimate interest to provide you with the best services or with your consent to the extent required by applicable law |
How we use information about your phone or laptop
|
What we do |
Why we do it |
Legal Grounds |
|
Identify you and set default options for you such as language and currency |
To remember you and ease your website experience |
Our legitimate interest to know your preferences and provide you with the best service |
|
Show you our adverts when you browse the web |
Keep you up to data and help you find products |
Our legitimate interest to know your preferences and provide you with the best service |
|
Monitor visitors to our website and analyse their behaviour |
To protect our website |
Our legitimate interest provide you with the best service |
If you post comments on your Social Media pages
|
What we do |
Why we do it |
Legal Grounds |
|
Monitor our customer views and opinions |
To communicate with you |
Our legitimate interest to know what you think about our services |
|
Show you our adverts when you browse the web |
Keep you up to data and help you find products |
Our legitimate interest to know your preferences and provide you with the best service |
If you are a business partner
|
What we do |
Why we do it |
Legal Grounds |
|
Send you information about our products |
To communicate with you about our business needs |
Our legitimate interest to conduct and improve our business and contractual necessity |
|
Send you order updates |
To be able to produce and ship our products and services |
Contractual necessity |
|
Conduct data protection due diligence and other compliance activities |
To chose provides who meet all legal and corporate requirements |
Legal obligation |
|
Make payments |
To complete transactions |
Contractual relationship with you |
|
Keep a record of any financial transactions with you |
To pay our taxes |
Legal obligation |
Disclosure of Personal Data
We disclose Personal Data to:
- Companies in Aman Group (see the Appendix at the end of the Privacy Notice) for the purposes described in this Privacy Notice.
- Our third party professional service providers such as marketing agencies, advertising agencies, website hosts, shipment companies to facilitate services they provide to us.
- Third party payment providers.
We do not sell your personal data.
Third Party Services
All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider’s privacy policy at https://stripe.com/gb/privacy. We share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
All our product shipments are handled through our shipment providers, MXS and Floris. You can review there privacy policies at Privacy | MXS S.r.l. (mxs-lucamorelli.it) and Privacy Policy – Floris London UK.
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Instagram, Google Ads, Yahoo, Baidu, RED, Weibo. Line, Yandex, Apple, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with our Social Media Pages.
Third Party Advertising
We use third-party advertising companies (such as Meta, Google, Yahoo, Baidu, RED, Weibo. Line, Tripadvisor, Trivago, Yandex,) to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.
You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Notice, please visit https://optout.aboutads.info and http://optout.networkadvertising.org/?c=1.
Your choices regarding our use and disclosure of your Personal Data
We give you choices regarding our use and disclosure of your Personal Data for marketing purposes. You may opt out from:
- Receiving marketing-related emails from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by sending an email to dataprotection@aman.com or by using the unsubscribed link at the bottom of each marketing email.
- Our sharing of your Personal Data with affiliates for their direct marketing purposes. If you would prefer that we discontinue sharing your Personal Data on a going-forward basis with our affiliates for their direct marketing purposes, you may opt out of this sharing by sending an email to dataprotection@aman.com or by using the unsubscribed link at the bottom of each marketing email.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
How to exercise your individuals’ rights requests pertaining to your Personal Data
If you would like to request to access, correct, update, suppress, restrict, or delete Personal Data, object to or opt out of the processing of Personal Data, or if you would like to request to receive a copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed or whether you would like to have your Personal Data suppressed from our database. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase or promotion).
Where provided by applicable law, you may also lodge a complaint with the UK data protection authority here or with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available here.
Data Retention
We retain Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section, below.
Sensitive Data
Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data directly from individuals under 16.
International Transfers
Our Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
ADDITIONAL INFORMATION REGARDING THE EEA/UK: Some non-EEA/UK countries are recognized by the European Commission and UK government, respectively, as providing an adequate level of data protection according to EEA/UK standards (the full list of these countries for the EEA is available here and for the UK is available here). For transfers from the EEA and the UK to countries not considered adequate by the European Commission and the UK government, respectively, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission and UK government to protect your Personal Data. You may obtain a copy of these measures by contacting us in accordance with the “Contacting Us” section below.
Contacting Us
Aman Essentials and Aman Products are responsible for the Personal Data of retail customers and business partners.
If you have any questions about this Privacy Notice, please contact us at dataprotection@aman.com or if you’d like to, you can write to you at
AMAN
63 Brook Street, Mayfair, London W1K 4HS.
Appendix: List of Aman Group Affiliates
|
No |
Name of Company (Country) |
Address |
|
1 |
Aman Group SARL (Switzerland) |
Grabenstrasse 17, 6340 Baar, Switzerland |
|
2 |
OGS London Limited (United Kingdom) |
27 Old Gloucester Street, London WC1 N 3AX |
|
3 |
Amanresorts International Pte Ltd (Singapore) |
72 Club Street, #01-01, Singapore 069471 |
|
4 |
Hotel Sales Services (Private) Limited (Sri Lanka) |
176/1, Third Floor, Thimbirigasyaya Road, Colombo 05, Sri Lanka |
|
5 |
Aman Essentials Limited (United Kingdom) |
63 Brook Street, Mayfair London W1K 4HS |
|
6 |
Aman Products UK Limited (United Kingdom) |
63 Brook Street, Mayfair London W1K 4HS |
|
7 |
Mana Opco Limited (United Kingdom) |
27 Old Gloucester Street, London WC1 N 3AX |
|
8 |
Mana Holdco Limited (United Kingdom)
|
27 Old Gloucester Street, London WC1 N 3AX |
|
9 |
Moto Investco Limited (United Kingdom) |
27 Old Gloucester Street, London WC1 N 3AX
|
|
10 |
Aman Interiors Limited (United Kingdom) |
27 Old Gloucester Street, London WC1 N 3AX |
|
11 |
Aman Lifestyle Club, LLC (DEL LLC) |
Aman Lifestyle Club LLC 4100 NE 2nd Avenue, Suite 307 Miami, FL 33137, USA |
|
12 |
Aman North America LLC |
4100 NE 2nd Avenue, Suite 307 Miami, FL 33137, USA |
|
13 |
Silverlink Resorts Limited |
3076 Sir Francis Drake’s Highway P.O. Box 3463 |